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How can I request a Return Authorization?

Visit the Track My Order page.

Enter your Order Number, eMail Address and Billing Zip Code to retreive your order details.

Beside each item on you order, you will see a "Return" link. Click on the link to complete your Return Authorization.

If you do not see the "Return" link: Your order is still processing or your order is over 30 days old. We can not accept returns from orders that are over 30 days old. Please inspect your items immediately when they arrive.

We can not issue you a credit for items returned without a valid Return Authorization Number. Please be sure to complete the request online before you ship any items back to us. We have a no-hassle return policy, but we can not issue any credit to you if a product arrives back to us without a valid Return Authorization Number.
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Before you drop us a note, take a second to look over this list of Frequently Asked Questions, the information you need may be found here instantly!
> Where do I go to find Decorative or Functional Drapery Hardware?
> How long will it take to get my order?
> How can I get a shipping quote before I order?
> I forgot to enter my coupon code, can you enter it for me now?
> I need to change my order, how can I do that?
> Where can I find my order status or tracking number?
> I have a billing related question, how can I phone you to discuss it?
> How can I request a Return Authorization?
> How can I get a copy of an invoice?
> Do you have a catalog or price list you can send me?
> How do I get a Member Account?
> I can't remember my password, how can I find out what it is?
> How can I change my billing or shipping information for my account?
> How can I set up an International Account? Will you ship overseas?
> How do I setup a sales tax-exempt account?
> What is your fax number? Can I fax in my orders?
> What is your mailing address?
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